FAQs

We offer shipping and delivery to select areas. The availability and applicable charges will be displayed during the checkout process on our website.

Orders will be processed and dispatched before the delivery date, subject to stock availability and payment verification.

We strive to deliver orders within the estimated delivery timeframe, which may vary depending on the destination. However, please note that unforeseen circumstances or events beyond our control may cause delays, and we appreciate your understanding in such cases.

It is the customer's responsibility to provide accurate and complete delivery information. Please ensure that the shipping address and contact details are correct at the time of placing the order.

To ensure the freshness and quality of our products, we use appropriate packaging and insulation methods. We may also include cold packs or use refrigerated delivery services when necessary.

Customers are responsible for ensuring someone is available to receive the package at the designated delivery address. If delivery is unsuccessful due to customer unavailability, additional delivery attempts may be subject to additional charges.

We take pride in the quality of our products. If you are not satisfied with your purchase, please contact our customer support team within 72 hours of receiving the order.

We may request photographic evidence or other relevant information to assess the issue before determining the appropriate resolution.

In the case of damaged or defective products, we may offer replacements, refunds, or store credit, depending on the nature of the issue and product availability.

Refunds will be processed within 24 hours after the return is received and approved. Please note that it may take additional time for the refund to reflect in your original payment method.

We are committed to providing our customers with high-quality, fresh meat products. We source our meat from trusted suppliers and adhere to strict quality control measures.

If you have any concerns about the quality or freshness of the product received, please contact our customer support team immediately. We may request relevant information or arrange for the return of the product for assessment.

We reserve the right to determine the appropriate resolution based on the specific circumstances, which may include product replacement, refund, or store credit.